Recall: Teddy Pad

Dear retailers and customers,

We at Back on Track have discovered that a batch of our popular “Teddy” saddle pad - delivered from November 2024 onwards - exhibits a quality defect. This unfortunate problem has occurred in production and results in the product not meeting our quality requirements.

We have therefore decided to issue a recall of all “Teddy” saddle pads from this batch and will offer our clients a refund, or the possibility to replace the pad with an equivalent product of choice, subject to availability.

The product:
Back on Track Saddle Pad Teddy in beige and white.

The affected batch:
Tags with the batch numbers can be found on the reverse side of the product, attached to the seam together with the care instructions.

Marked in black: 224001/ JS001

Marked in red: J 5/6

Description of the defect:
A misstep in tailoring will lead to the inevitable breakage of the textile material along certain seams.

We deeply regret any inconvenience this may cause you and we are working to resolve this matter as soon as possible.